Refund and return policy

At Alanoespanol.org, your satisfaction is our priority. We strive to make the return and exchange process as simple and hassle-free as possible. Below are the details of our policy:

1. Return Eligibility

  • Timeframe: Returns or exchanges are accepted within 30 days of receiving your order.
  • Condition: Items must be in their original, unused condition with all tags, packaging, and accessories intact. Items that show signs of use, wear, or damage are not eligible for return.

2. How to Initiate a Return

  • Contact Us: Reach out to us at support@alanoespanol.org with your order number and details of the item(s) you wish to return.
  • Authorization: Once approved, we will provide a Return Authorization Number (RAN) and return instructions. Make sure to include the RAN in your return package to ensure smooth processing.

3. Return Shipping Guidelines

  • Shipping Costs: Customers are responsible for return shipping costs, except in cases where the return is due to a defect or error on our part. In such cases, we will provide a prepaid shipping label.
  • Secure Packaging: Please ensure that the items are packed securely to prevent damage during transit. We recommend using a trackable shipping method, as we are not responsible for lost or delayed returns.

4. Refunds and Exchanges

  • Refunds: Once we receive and inspect the returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method. Shipping fees are non-refundable.
  • Exchanges: If you wish to exchange your item, please let us know in your initial contact. Replacement items will be shipped after the returned product is approved.

5. Defective or Incorrect Items

  • Defective Products: If your item arrives damaged or defective, notify us immediately. We will arrange for a replacement, repair, or refund at no additional cost to you.
  • Incorrect Orders: If you received the wrong item, please contact us within 7 days of receipt. We will assist you in returning the item and ensure the correct product is sent to you.

6. Non-Returnable Items

  • Final Sale Items: Items marked as “Final Sale” cannot be returned or exchanged.
  • Customized Products: Personalized or custom-made items are non-returnable unless defective or incorrectly customized.

7. Need Help?

If you have any questions or need assistance with your return, feel free to contact us:

At Alanoespanol.org, we are dedicated to providing high-quality products and excellent customer service. Thank you for trusting us with your pet accessory needs! 🐾